Formerly Aggio Medical
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FAQ

FAQ

These are our troubleshoot questions that may be a quick help, saving you time and possibly a phone call.

Topics covered:

Oxygen problems
Helios, Backup Tanks

Delivery Questions
Billing Information

Oxygen concentrators:

My concentrator is alarming with a constant tone what do I do?

  1. First, connect to your backup system (backup cylinder).

  2. Check to see if your electrical outlet has power.

  3. Then, press the reset button on the concentrator.

  4. If step 3 does not work turn the power switch off and then back on.

  5. If the problem persists, please call Kight's Medical at (800) 232-9192 for service.

My concentrator is on but I'm not getting any oxygen.

  1. First, place your cannula in a glass of water. No bubbles would indicate no oxygen.

  2. If no bubbles were present, connect to your backup system (backup cylinder).

  3. If your concentrator has a water bottle for humidification, make sure it is securely screwed on. If it is not the oxygen will leak out through this opening.

  4. If problem persists, check all of the oxygen tubing for kinks that may be impeding the flow of oxygen.

  5. If problem persists, replace all tubing with supplies from the oxygen kit that was provided with your initial setup.

  6. If the problem persists, please call Kight's Medical at (800) 232-9192 for service.

My concentrator will not adjust to the liter flow my doctor prescribed.

  1. First, connect to your backup system (backup cylinder).

  2. If your concentrator has a water bottle for humidification, unscrew the lid to the bottle, and then screw it back on.

  3. Check all of the oxygen tubing for kinks that may be impeding the flow of oxygen.

  4. If the problem persists, please call Kight's Medical at (800) 232-9192 for service.

Helios

When should I call for a refill on my Helios reservoir?

  • You should call when there are two lights left on the reservoir fill gauge.

  • Each light represents about 3-4 days of use depending on the frequency of portable fills.

Backup Tanks

When and how should I use my oxygen backup system?

  • The backup system should be used only during power outages or a malfunction of the concentrator.

  • Anytime the backup is used for any reason Kight's Medical should be notified.

Deliveries and ordering new equipment

 

Does Kight's Medical deliver on the weekends?

  • Kight's Medical has on call staff after hours and on weekends and holidays for emergency purposes only.

I want to order and use another piece of equipment that you offer at Kight's Medical.

  • Any additional pieces of equipment you are interested in must first be prescribed by a doctor.

Billing & Insurance

 

Will my insurance cover my Durable Medical Equipment?

  • Most insurance companies do cover DME. However, it is always best to contact your insurance company to determine if your particular plan covers DME and if there are any co pays and/or deductibles specific to DME on your insurance plan.

Is my Durable Medical Equipment (DME) a rental or a purchase?

  • Most insurance companies consider DME to be rental equipment. This would include wheelchairs, hospital beds, oxygen equipment, CPAP/BIPAP machines, patient lifts, ventilators, suction machines, nebulizers etc. A rental claim is sent to your insurance company each month.

  • Small items and supplies are considered purchase items. These would include ambulatory aids such as walkers, commodes and crutches or disposable supplies used with rental equipment such as suction machine supplies etc.

What if my insurance changes during the rental period?

  • Contact our billing department immediately with your new insurance information. A delay in communicating these changes could result in your being responsible for payment due to pre-authorization requirements of your new insurance company.

Why did I get a bill and my insurance has not yet paid?

  • A full statement of your account is sent to you each month. This statement shows the dates and amounts of claims submitted to your insurance company as well as any amounts paid by your insurance company or any deductibles applied by your insurance company.

  • In addition to your monthly statement, you will receive an INVOICE for each individual claim once it has been processed by your insurance company.

What is the "Deduct" column on the statement/invoice?

  • Amounts in this column represent amounts your insurance company applied to your annual deductible. These amounts are due by the patient/responsible party.

Why was my payment not applied to the bill I paid?

  • All payments received are applied to the OLDEST outstanding balance first. Also, the payment you sent may not have been posted by the time the statement was prepared.

Why am I being billed when I have a secondary insurance policy?

  • Contact our billing department with your secondary insurance information. A claim will be filed with your secondary insurance carrier and a statement will be sent to you if there are remaining co pays or deductibles due.